Support
Lumiroomi is a cozy sticker world to decorate and play in, for iPhone, iPad and Android. Lumi, a little light, wakes a sleeping world room by room: you peel stickers from a tray, stick them where their outlines glow, light the lamps at nightfall, and the room wakes up. Then you build houses of your own with everything you’ve collected, and play pretend in them with the people and pets you’ve met.
To reach the developer, write to support@enmilu.com. Please say which device you play on and which version of the game (it is written under “Privacy” in the game’s Settings). We read everything, and answer as quickly as one person can.
Common questions
Do I need an account?
No. There is nothing to sign up for and nothing to sign in to. On iPhone and iPad, if your device is signed in to iCloud, your world is kept there as well, so it follows you to your other devices; if it isn’t, the game plays on this device alone.
On Android, if the phone has a Google Play Games profile, Play Games signs you in by itself when the game starts, with no button and no question, and your world is kept in that profile as well, so it follows you to your other Android devices. Without a Play Games profile, the world stays on the device only, and Settings says so.
Where do bought sparks live?
In your save: on the device, and in your own iCloud (iPhone and iPad) or Google Play Games profile (Android) when that is on. That is why they survive the game being deleted and installed again, on the same device or on another one signed in to the same Apple Account or Play Games profile. Without iCloud or Play Games they are on that device only, and deleting the game deletes them. Bought sparks that have not yet been spent also survive “Start over.”
What is Lifetime access?
One purchase in the Shop: tap the “+” beside the sparks counter on the map, and it is at the top of the Sparks tab, above the jars. It opens every place and every room, now and the ones still to come, and makes all your own houses, rooms, people and pets free. Hats, floors, wallpapers and looks still cost sparks, and stickers are still collected by playing.
On iPhone and iPad it is shared with your Apple family (Family Sharing). It belongs to the Apple Account, not to the saved world: “Start over” doesn’t lose it, and another device signed in to the same account, or a family member’s, has it too.
On Android it belongs to the Google Account that bought it (Google Play doesn’t share in-app purchases with a family): “Start over” doesn’t lose it, and every Android device signed in to that account has it too.
When this device has it, Settings › For grown-ups says so. If the purchase needs a grown-up’s approval (Ask to Buy on iPhone and iPad, purchase approval in Family Link on Android), the Shop says “Waiting for approval,” and every place opens by itself once it’s approved.
How do I restore Lifetime access?
Settings (the gear on the map) › For grown-ups › Restore purchases; the same button is under the Lifetime card in the Shop. It is for a new device, or a family member’s iPhone or iPad, where the game didn’t find the purchase when it started. On iPhone and iPad the App Store may ask you to sign in; on Android, Google Play looks in the Google Account the phone uses, so sign in with the account that bought it. Then the game says “Every place is open.” or that no Lifetime access was found for this Apple Account or Google Account. Bought sparks don’t need restoring: they live with your world (where bought sparks live).
I bought a jar of sparks and nothing happened.
If the purchase needed a grown-up’s approval (Ask to Buy on iPhone and iPad, Family Link on Android), the sparks arrive by themselves once it’s approved; the Shop says “Waiting for approval” meanwhile. If the game was closed mid-purchase, the sparks arrive the next time it opens. On iPhone and iPad, if the Shop says the App Store couldn’t confirm the purchase, check the date and time on the device and try again later. For a refund, ask Apple at reportaproblem.apple.com, or for a purchase on Android, Google Play (Google Play’s refund help); if you are still stuck, write to us. After a refund of Lifetime access, the places you have already played in stay open and the others close again; what you made stays yours.
The Shop can’t reach the App Store or Google Play.
The jars and Lifetime access come from Apple or Google, so they need an internet connection and a working App Store or Google Play; on Android, until the Shop reaches Google Play it shows no prices. Everything else in the Shop is bought with sparks earned in the game and works offline.
How do I start over?
Settings › Start over. It asks first. It puts the whole world back to sleep and clears the album, stamps, houses and the sparks that were earned; bought sparks that were not yet spent stay. The world you had is put away rather than deleted, so Settings can offer it back (“Bring back my world from …”); to delete it for good on Android, see Deleting your data (Android).
How do I turn the sound, music or vibrations off?
Settings › Sound effects, Music box and Haptics each have a switch. On iPhone and iPad the game also goes quiet by itself when another app is playing sound.
How do I turn the reminder off?
Settings › Daily gift reminder. Or switch off notifications for Lumiroomi in your device’s Settings (on Android: Settings › Apps › Lumiroomi › Notifications). The reminder is a single note each morning that today’s gift is ready; nothing is sent from anywhere.
The game asked me which world to keep.
That happens when the same world has been played on two devices since they last agreed, say on the iPad in the car and on the iPhone at home, or on two Android devices with the same Play Games profile. The game never merges two worlds, because guessing wrong would lose an afternoon’s decorating; instead it shows how many rooms each has finished and lets you choose. The world you don’t keep is replaced.
Does my world move between iPhone and Android?
No. On iPhone and iPad your world is kept in iCloud, and on Android in Google Play Games, and the two never meet: a world played on an iPhone doesn’t appear on an Android phone, or the other way around. Purchases stay with their store too: Lifetime access bought on the App Store opens nothing on Android, or the other way around, and bought sparks stay in the world they were bought in.
How do we play together?
Playing together is on iPhone and iPad only; the Android version doesn’t have it. Up to four iPhones or iPads on the same Wi-Fi can play in one house. On Your Street, tap Play together. On one device, tap Invite: it shows four pictures. On each of the others, tap Visit, then the same four pictures.
The first time, iOS asks for Local Network access. If it was declined, turn it on in the device’s Settings › Privacy & Security › Local Network › Lumiroomi.
There is no account and no chat, and nobody is shown by name: each player is their own little Lumi. The house you play in goes from the inviting device to the others, with the names its owner gave the street, the houses, and the people and pets in them; it goes only to those devices, encrypted, and never to us.
Can two children play on one device?
Not yet: one device holds one world. Two devices signed in to different Apple Accounts or Play Games profiles each have their own.
Something looks wrong, or the game crashed.
Write to support@enmilu.com with the device, its iOS or Android version, the game’s version (Settings › Privacy) and what you were doing. A screenshot helps enormously.
Deleting your data (Android)
Lumiroomi - Sticker World is made by Enmilu, LLC. This is how to delete what the game keeps on an Android phone or tablet, and what happens to it.
What there is. Your world (the game’s save) on the device. If the phone has a Google Play Games profile, the same world is also kept as two saved games in that profile, in your own Google storage: “world,” the one you play, and “kept,” the one put away by Start over so it can be brought back. Google stores them with your Play Games player ID, which is how it knows they are yours. We, the developer, receive none of it.
How to delete it
- In the game. Settings › Start over. It asks first, then puts the whole world back to sleep on the device and, with Play Games on, saves the fresh world over the “world” saved game. The world you had is not deleted, though: it is put away as the “kept” world, on the device and in Play Games, so that Settings can offer it back (“Bring back my world from …”). To remove it as well, use steps 2 and 3.
- On the device. Uninstall Lumiroomi, or clear its storage (the phone’s Settings › Apps › Lumiroomi › Storage › Clear storage). Either deletes everything the game keeps on the device, the kept world included. It does not touch Google Play Games.
- In Google Play Games. Open the Google Play Games app, tap More › Settings › Delete Play Games account & data, find Lumiroomi under “Delete individual game data,” and tap Delete. On a computer, the same is at play.google.com/games/profile › Your data › Delete Play Games account & data. This deletes both saved games from your Google storage. Do it after step 2, or the game saves your world there again the next time it runs. Google’s own steps: Delete your Play Games data.
- By email. Write to support@enmilu.com from any address and ask for your data to be deleted. We have no account to look you up by, so please say which Google Account the phone uses. We reply within 30 days and confirm. Your saved games are in your own Google storage, which we can’t reach, so for those we point you to steps 2 and 3.
What is deleted, and what is kept
Step 2 deletes everything on the device at once. Step 3 deletes Lumiroomi’s two saved games from your Play Games profile; Google handles its own records under its privacy policy. We keep nothing of the game’s: we hold no copy of any world and no list of email addresses, and the Android version has no analytics and sends no play counts. An email you send us stays in our support mailbox until you ask us to delete it. Purchases are Google Play’s records, kept under Google’s terms; deleting your data neither refunds nor removes them, and Lifetime access stays with the Google Account that bought it.